Consumer Protection Dept query
I called Consumer Protection Dept (CPD) regarding one of my complaints. They were nice, picked up phone quickly and polite on the phone, they gave me ticket number and asked to send them documents and assured me as a customer they would sort out things.
I scanned all docs and sent the mail with explaination of the issue.
They replied the mail, by asking me to send official letter and describe the issue in arabic.
I can i ask my arabic friends to translate my issue description in arabic, but what is "official letter", i replied the mail and asked them, does official letter means some form or some thing, but no reply as yet from their side.
I did write mail from my office does not it become offical letter LOL just kidding.
Anybody can help me outto understand what official letter means ...
Does anybody have a success story with CPD? and would like to comment.
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